biji's Privacy Policy

This Privacy Policy ("Policy") applies to users ("User" or "you") of the biji platform. Through this Policy, biji ("we", "us") aims to make clear what kind of information is collected about you when you use our website, mobile application and related services ("Services"), and how that information is managed.

Please read this Policy carefully before using our Services. Continuing to use the Services indicates that you have read and agreed to the terms of this Policy. This Policy should be read together with our Terms and Conditions, which together form the complete agreement between you and us.

If you disagree with any part of this Policy, you are requested to stop using our Services. biji provides services only to individuals who are 21 years of age or older.

2.1 Information Collected at Registration

When creating an account on biji, the information you are required to provide includes:

• Full name (as per national identity card)
• Date of birth (for age verification)
• Mobile number (linked to bKash, Nagad, Rocket or Upay)
• Email address
• Username and password

This information is used to verify your identity and ensure secure transactions.

2.2 Transaction Information

When you make a deposit or withdrawal, transaction details are recorded. This includes the transaction amount, time, method and the associated mobile banking reference number. biji only accepts transactions via bKash, Nagad, Rocket and Upay, and does not collect any bank account information.

2.3 Technical Information

When you use our Services, the following information may be collected automatically:

• IP address and device identifier information
• Browser type and operating system
• Session duration and pages visited
• Information obtained from cookies and similar tracking technologies

2.4 Gaming Activity

Information about your betting history, game selections, bonus usage and account activity is recorded. This information is used to improve your experience and ensure responsible gaming.

biji uses the collected information for the following purposes:

• To create and manage accounts and verify user identity
• To process financial transactions including deposits and withdrawals
• To provide bonuses, promotions and VIP benefits
• To prevent fraud, money laundering and unauthorised account access
• To provide customer support via 24/7 live chat and email
• To identify and resolve technical issues on the platform
• To comply with applicable laws and regulations
• To personalise services according to your preferences

We do not sell or rent your information to any third party for commercial purposes. Information sharing is done only within the limits described in Section 4 of this Policy.

4.1 Third-Party Service Providers

biji works with certain third-party service providers who carry out specific functions on our behalf. These include payment processing services, cybersecurity specialists and technology infrastructure providers. Each of these parties is supplied only with the minimum information necessary for their designated task, and they are bound by confidentiality agreements.

4.2 Legal Obligations

We may disclose necessary information in response to applicable laws in Bangladesh, court orders or lawful requests from competent authorities. In such cases, only legally required information will be provided.

4.3 Fraud Prevention

If a security breach, fraud or other unlawful activity is detected on an account, the relevant information may be shared with the appropriate authorities for investigation.

4.4 Business Transfers

In the event of a merger, acquisition or asset transfer, your information may be transferred. We will provide advance notice of any such change.

biji follows industry-standard technical and administrative measures to keep your information secure:

• SSL (Secure Sockets Layer) encryption is used for all data transmission
• Stored data is kept secure using modern encryption methods
• Only authorised staff can access information through access control systems
• Regular security reviews and vulnerability assessments are conducted
• Automated alerts are in place for unusual logins or transactions

However, no method of transmitting or storing data over the internet is 100% secure. While we strive to ensure the highest level of protection, absolute security cannot be guaranteed. You are strongly advised not to share your password or OTP with anyone.

Cookies and similar technologies are used on the biji website and application. Cookies are small text files stored on your device that help improve the service.

6.1 Types of Cookies

• Essential Cookies: Required to keep login sessions active and ensure security. These cannot be disabled.
• Functional Cookies: Used to remember your preferred language and settings.
• Analytics Cookies: Collect anonymous data to understand usage patterns and improve the site.

6.2 Cookie Controls

You can disable cookies by changing your browser settings. However, disabling essential cookies may cause some parts of our service to not work properly.

biji retains your information only for as long as it is necessary:

• Active account information is retained for as long as the account remains active
• Financial transaction records are kept for the legally required period even after account closure
• Security logs are retained for a limited period and then securely deleted
• Marketing preferences and communication history are kept until you withdraw your consent

After the retention period ends, data is securely deleted or anonymised so that individuals can no longer be identified.

You have the following rights regarding your personal information:

8.1 Right to Access

You may request details of the information stored in your account from us at any time.

8.2 Right to Correction

If there is any inaccuracy or incompleteness in your information, you may request a correction through account settings or live chat.

8.3 Right to Deletion

Where there is no legal obligation and no ongoing dispute, you may request deletion of your information. However, financial transaction records must be kept for a set period due to legal requirements.

8.4 Right to Restrict Processing

You may request that the use of your information be limited for specific purposes, particularly for marketing communications.

To exercise these rights, contact our support team via 24/7 live chat or email. We will respond to your request within a reasonable time. For more information about your rights and protections related to responsible gaming, please visit our Responsible Gaming page.

biji's services are intended only for individuals aged 21 or older. We do not knowingly collect information from any minor. Age is verified at registration and proof of identity may be requested if needed.

If we are informed that information has been collected from a minor, we will immediately suspend the relevant account and delete that information.

biji may update this Privacy Policy from time to time. When significant changes are made, we will:

• Publish a notice on the website
• Send a notification to the registered email address
• Inform users of the updated policy upon logging into the platform

Continued use of the Services after changes indicates that you have accepted the new policy. The date of each change will be noted at the top of the page.

If you have any questions or concerns about this Privacy Policy, please contact us. Our privacy team and customer support team are always ready to assist you.

• 24/7 Live Chat: Available directly on the platform
• Email: [email protected]

Answers to common questions about privacy, security and account management can be found in our FAQ section.

To learn more about us and read details about our operations, visit the About Us page.