biji FAQ — Mobile, Deposit, Withdrawal and Responsible Gaming
The most common questions when using biji — how to play on mobile, how to deposit via bKash or Nagad, how long withdrawals take, and how to play safely — are all answered together on this page. Each answer is written directly and clearly so you do not need to contact support repeatedly.
Minimum deposit ৳100
Withdrawal in 10–45 minutes
24/7 live chat support
Table of Contents
Section 01
Mobile Usage
biji works on any modern smartphone, tablet or computer. The site runs fully in a browser on both Android and iOS. You can log in to biji Login via Chrome or Safari without a separate app and play all games. The site loads on older or low-RAM phones even on a light data connection.
First, clear your browser's cache and cookies. In Chrome, go to Settings → Privacy and Security → Clear Browsing Data, select "Cached images and files" and "Cookies", then click Clear. After that, refresh the page. This fixes the problem in most cases. If not, check your network connection or try a different browser.
Both the Android (APK) and iOS versions of the biji app are available through the official channel. Once installed, you can use slots, live casino or cricket betting — everything — directly from your smartphone. It is safer not to download the APK from any third-party site; always use the official source.
On Android, open biji in Chrome, tap the three-dot menu on the right, select "Add to Home screen", enter a name and tap "Add". On iOS, open the site in Safari, tap the Share icon at the bottom and choose "Add to Home Screen". You can then open biji directly from the home screen just like an app — no need to open a browser separately.
If the connection drops, the current round or bet is automatically saved on the server. When the internet comes back or you reload the page, the game resumes from where it left off. For the best experience, use a stable Wi-Fi or 4G connection. If you have any issues, contact biji live chat.
Yes, biji's slot games are built with a mobile-first design. Slots from PG Soft, Pragmatic Play and JILI work fully on a touchscreen. The game's graphic quality adjusts automatically to match your connection speed, so slow internet does not interrupt play. If your phone gets warm during a long session, take a short break.
Section 02
How to Deposit
Go to the biji wallet page, choose the "Deposit" option and select bKash. Enter the amount (minimum ৳100) and Send Money to the bKash number shown on screen. Once you confirm with the transaction ID, your biji account balance is usually updated within a few minutes.
biji itself does not charge any deposit fee. However, bKash, Nagad or Rocket may apply their own Send Money charges — these vary according to each mobile banking provider's policy. It is a good idea to check the applicable charge in your mobile banking app before making a deposit.
The minimum deposit on biji is just ৳100 for all payment methods. That amount is enough to start playing in any category — slots, card games or live casino. You can begin with a small budget and build up your experience gradually.
Yes, the process is identical for Nagad. Go to the wallet page, choose "Deposit", select Nagad, enter the amount and Send Money to the Nagad number shown. Confirm with the transaction reference number and your balance will be updated. The minimum deposit is the same for all methods — ৳100.
biji currently supports deposits via four methods: bKash, Nagad, Rocket and Upay. Rocket is Dutch-Bangla Bank's mobile wallet. The minimum deposit is ৳100 for all methods. Choose whichever is most convenient for you — all are processed quickly.
First, wait a few minutes and refresh the page. If the balance still has not updated, contact biji live chat with your transaction ID or reference number. The team will verify and resolve the issue quickly. Keeping a screenshot of the deposit makes verification easier.
Section 03
Withdrawals
After a withdrawal request is approved on biji, the money typically arrives in bKash within 10 to 45 minutes. The same timeframe applies for Nagad, Rocket and Upay. It may take a little longer during peak hours, but if more than 45 minutes pass, contact live chat.
Yes, but you must meet the bonus wagering requirements. For example, if you deposit ৳1,000 and receive a 200% bonus of ৳2,000, you need to complete ৳2,000 × 10 = ৳20,000 in bets before withdrawing winnings from that ৳2,000 bonus. Once the wagering requirement is met, the winnings move to your main balance and can be withdrawn.
Yes, every withdrawal request starts in "Pending" status while the biji team verifies it. This process is usually completed quickly and the total time stays within 10–45 minutes. If the status is still pending after 45 minutes with no update, contact live chat with your transaction number.
biji operates 24/7, so withdrawals are processed at night and on Fridays and Saturdays as well. The time taken is the same as usual — 10–45 minutes. There may occasionally be a slight delay late at night or on public holidays, but the service does not stop. Live chat is available around the clock for any issues.
The minimum withdrawal amount on biji is ৳500. Requests below this amount will not be accepted. Once your balance is ৳500 or more, you can withdraw to bKash, Nagad, Rocket or Upay at any time.
You can withdraw from biji via bKash, Nagad, Rocket and Upay — the same methods available for deposits. The minimum withdrawal is ৳500. It is recommended to withdraw to the mobile banking number that is verified on your account.
Section 04
Responsible Gaming
There are some warning signs to watch carefully: spending beyond your budget, placing repeated bets to recover losses, hiding your gambling from others, prioritising gambling over family or work, and feeling restless when not playing. If you notice these signs, take a break and read the responsible gaming guide.
No. All casino and betting activities on biji are strictly for those aged 21 and above (21+). Age is verified when an account is created. Minors are not allowed to open an account or participate in any games. If there are minors in your household, keep your device password-protected.
Yes. biji offers the option to set deposit limits to help you control your spending. You can set a daily, weekly or monthly deposit cap from your account settings. This is an effective way to stay within your budget. Contact support if you need to set or change a limit.
If you want a short break, you can use the cooling-off option — this temporarily closes your account for a set period. For a longer or permanent break, submit a self-exclusion request. In both cases, contact biji support — the team will act quickly and the process is completely confidential.
Talking to a family member or a trusted friend is the first step. For professional help, consult a mental health specialist or counsellor. Relevant resources and guidance are available on biji's responsible gaming page. Remember, asking for help is a sign of strength, not weakness.
Follow a few simple rules: set a fixed budget before you play and stop when it runs out. Never bet with borrowed money or money set aside for household expenses. Set a time limit for your sessions. Avoid the urge to bet more to recover losses. biji is for entertainment — treating it as a source of income can lead to problems.
Have more questions? Ask us directly
If you did not find an answer on this page, biji's support team is always ready to help. Assistance is available in both Bengali and English.
24/7 Live Chat
For any issue or question, click the live chat icon at the bottom right of any page on the site. Support is available in Bengali at all times — day or night, including weekends. For urgent payment or account issues, live chat is the fastest option.
Email Support
If you need to describe a detailed issue or send screenshots, contact us by email. Emails are answered in both Bengali and English.
[email protected]